HISAKA ARABIA HEAT EXCHANGER TRADING – L.L.C – O.P.C (“we,” “us,” or “our”) recognizes the importance of protecting the personal information of our customers, business partners, website visitors, and other individuals who interact with us.
We are committed to handling personal information responsibly and maintaining appropriate measures to protect it. This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through our website and business activities.
1. Personal Information We Collect
We may collect personal information that you voluntarily provide to us when you contact us through our website, including through our Contact Form.
The information we may collect includes:
- Name
- Company name
- Email address
- Telephone number
- Message or other information you provide in your inquiry
We may also automatically collect certain technical information when you visit our website, such as IP address, browser type, device information, and access log information.
2. How We Use Personal Information
We use personal information for the following purposes:
- To respond to inquiries and requests submitted through our website
- To communicate with you regarding your inquiry
- To provide information about our products and services when relevant to your inquiry
- To conduct and manage business discussions and communications
- To provide, maintain, and improve our website and services
- To prevent unauthorized access, fraud, or other unlawful activities
- To comply with applicable laws and regulations
- For other purposes that are disclosed to you at the time your personal information is collected
We will not use your personal information for purposes that are incompatible with the purposes described above unless permitted or required by applicable laws and regulations.
3. Collection and Processing of Personal Information
We collect and process personal information through lawful and appropriate means.
We will take reasonable steps to ensure that the personal information we collect is accurate, complete, and up to date where necessary.
4. Disclosure and Sharing of Personal Information
We will not sell, rent, or otherwise disclose your personal information to third parties for their own marketing purposes.
We may disclose or share personal information in the following circumstances:
- When you have provided your consent
- When necessary to respond to your inquiry or provide requested services
- When we use third-party service providers to perform services on our behalf, such as website hosting, IT services, email services, or other business support services
- When disclosure is necessary to comply with applicable laws, regulations, legal processes, or governmental requests
- When necessary to protect our rights, property, or safety, or the rights, property, or safety of others
- In connection with a merger, acquisition, restructuring, sale, or other transfer of all or part of our business
Where third-party service providers process personal information on our behalf, we take reasonable measures to ensure that such providers handle personal information appropriately and securely.
5. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to provide our services, to maintain appropriate business records, or as required or permitted by applicable laws and regulations.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymize it, where appropriate.
7. Cookies and Access Information
Our website may use cookies and similar technologies to improve the functionality and user experience of our website.
Cookies are small text files stored on your device when you visit a website. They may be used to remember your preferences, understand how visitors use our website, and improve our services.
We may also collect access log information, such as IP addresses, browser information, device information, and the date and time of access, for website administration, security, and statistical purposes.
Depending on the circumstances and applicable laws, such information may constitute personal information when combined with other information.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functions of our website.
8. Your Rights
Subject to applicable laws and regulations, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of your personal information.
If you wish to make a request concerning your personal information or have any questions regarding our privacy practices, please contact us using the Contact Form on our website.
We will review and respond to your request within a reasonable period and in accordance with applicable laws and regulations.
9. Changes to This Privacy Policy
We may update or amend this Privacy Policy from time to time to reflect changes in our business practices, applicable laws, or other circumstances.
Any changes will be posted on this page, and the updated Privacy Policy will become effective when posted unless otherwise stated.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect personal information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through our Contact Form.
HISAKA ARABIA HEAT EXCHANGER TRADING – L.L.C – O.P.C
Lamar Tower 10F, Al Mamoura, Al Nahyan
Abu Dhabi, U.A.E
Contact Form
Last Updated: 12/8/2026